Your role and remit:

As Technical Account Manager, you’d be working with tier 1 customers, to provide software solutions that enable greater control, enhanced visibility and increased productivity. Being the technical point of contact, you’ll be a trusted business advisor to key customers providing valuable guidance and optimisation of their software solution.

What you’ll be doing:

• Provide full technical support to tier 1 customers to support their post-sales operations
• Ensure services are delivered and aligned to agreed Service Level Agreements (SLAs)
• Be the interface between customers and internal departments, including R&D, Professional Services, and Product teams
• Visit customers sites regularly and conduct on site reviews
• Develop systems and processes around preventative maintenance
• Monitor and report on product usage and performance
• Get to know customers’ needs, providing proactive support and solutions where necessary
• Provide regular upgrades as required or build in additional features to meet their needs.

About you and what we’re looking for:

• Previous experience as a Technical Account Manager or Project Manager or Tech lead within the broadcast media and entertainment industry
• A strong commitment to customer service
  Solid technical background with practical experience and understanding of broadcast workflows, news, sports
• Ability to communicate well and understand customers’ needs and suggest solutions
• Fluent in both Italian & English
  Strong analytical and problem-solving skills

In summary

If you are interested in joining a company that offers new challenges, great career opportunities, and provides a collaborative, supportive environment in which to do your job, then please reach out, we’d like to hear from you. If you’d like to learn more and discuss your suitability for this role, please email Ben Swanton for an initial conversation – ben@808talent.com

About 808 Talent

Founded in 2014 by Ben Swanton, 808 Talent is an international recruitment consultancy serving the global Broadcast & Sports Media Technology community. We provide tailored talent solutions in Commercial & Sales, Professional Services and Research & Development.

Diversity and Inclusion

808 Talent is committed to providing equal treatment and equal opportunities in the selection of candidates on behalf of its clients. Candidates will not be discriminated against on the grounds of gender, gender reassignment, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with dignity and respect.